Frequently Asked Questions ( FAQs )
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If you have a question regarding our services, please see if your question has been answered below.
If you don't see your question and answer below, please feel free to contact us at
|What is ?||(MBx) is an online Business to Business (B2B) Procurement Exchange for the marine industry. Through the use of unlimited item and unlimited photo Request for Proposals (RFPs) and Forward Auctions, MBx provides a very efficient and productive exchange platform for buyers and sellers in the vessel repair industry. See our Current Programs & Participants page.|
|What is a Request for Proposal (RFP)?||
A "Request for Proposal", generally termed "Procurement Auction" or "RFP Auction", is an
auction format generated by a Buyer of products and services,
soliciting the lowest bid from Sellers of the same products and services. The
buyer creates an RFP describing the product or service needed with multiple items, photos and
text narratives that describe the need and asks the sellers to place the lowest "BID"
(how much will the seller charge the buyer) for providing the Requester this product or service.
The companies or individuals needing a product or service create "Request for Proposals" (RFPs). These are the buyers mentioned above. We refer to them as "Requesters". The sellers of such products and services are called "Bidders". (Only in RFP Auction formats)
After the RFP auction has ended, the "Requester" (buyer) then manually reviews all bids and conditions of all items plus the the "Bidder's" Profile (Mini Webpage), and manually selects the winning bidder. The winning bidder is notified by e-mail.
The winning bidder is determined by the RFP Requester.
The lowest bid is not always the winning bid.RFP Participants and Process:
|What is a Forward Auction?||
A "Forward Auction", generally termed "Auction", is an auction format generated by a Seller
soliciting the highest bid from a Bidder for a
product or service. The Forward Auction describes the product for sale with multiple photos and
text narratives and asks the Buyer to place their highest "BID"
for the purchase of the item.
The companies or individuals selling a product or service create "Forward Auctions". These are the sellers mentioned above. We now refer to them as "Requesters" that request buyers to buy their products or services. The buyers of such products and services are called "Bidders". (Only in Forward Auction formats.)
After the Forward Auction has ended, MBx names the winning bidder based solely upon the amount of the highest bid. Both the requester and the winning bidder are automatically notified by e-mail.
The winning bidder is determined solely by the amount of the highest bid.Forward Auction Participants and Process:
See examples below:
|What type of products and services are exchanged?||
|What does it cost?||See our Pricing Page|
|Why should I become a registered user?||
It simply helps us to authenticate our participants and allows us to automate the auction
process. You must be registered with
to participate as a
Bidder or Requester. Your registration information is NOT available to any third parties,
1. All communication between our Auction Engine, Bidders and Requesters, is accomplished by e-mail. We have to make sure we have your correct e-mail address through a registration confirmation process.
2. Registration establishes a User Profile that many times determines the difference between one bidder and another when it comes to selection by the RFP Requester.
3. Registration provides us billing information to setup your account.
|How do I register?||
Very simple, just (3) steps.
STEP 1 - Find the right registration form - Go to our registration page where you will find three (3) different type registration forms. Select the Registration Form that best describes the market segment you represent.
As a Requester, at the end of each auction, our billing software will automatically debit your account according to the commission schedule and featured and bold options you have selected. See our Pricing Page.
STEP 2 - Fill in the entire Registration Form including your
STEP 3 - Confirm your registration - After filling out all the necessary information, you will get your User ID, Password and Confirmation Code in our Welcome Letter via e-mail within a few minutes.
|Why do you require a Credit Card from Requesters to Register?||
Listing an Auction on
is FREEbut if you should choose MBx's auction enhancement options, "Featured" &
"Bold", your account will be billed accordingly (see our pricing page) each month by our
automatic billing software. You will notified by e-mail each time your card is debited. Also,
as a Requester, you may receive a discounted transaction fee rate
if you elect to have your transaction fees (see our
pricing page) debited on your Credit Card. You can make this decision at the time of your
initial registration or you may add this option by editing your account profile at a later date.
Bidders are not asked for their Credit Card during registration as there are NO Fees for Bidders. MBx provides this exchange service for Requesters and Bidders participate.
|How do I know my information is secure?||
We protect the security of your information during transmission by using Secure Socket Layer
(SSL) software by Go Daddy, which encrypts all information that you enter. Click on the SSL Certificate Seal below for verification.
It is very important for you to protect yourself against unauthorized access to your password. Be sure to sign off before leaving a shared computer.
I didn't receive your Welcome Letter.
What do I do now?
|You most likely didn't receive our Welcome Letter with your Confirmation Code in it because your e-mail address was incorrect and undeliverable. If after an hour, you still haven't received our Welcome Letter, check your e-mail address in your e-mail browser for correctness. If it is correct, then send us an e-mail stating that you DID NOT get our Welcome Letter. We will look for differences in your address on the e-mail we just received from you and your actual registration e-mail address. If different, we will reply to your e-mail to confirm the difference and make change for you in your registration.|
|What types of auction formats are offered?||
1. Request for Proposal Auctions ( RFP ) - There is NO Transaction Fee for bidders and NO Listing Fee for Requesters! The Requester sets up an RFP to solicit the lowest bid for this particular job. Based upon the lowest bid price and the bidder qualifications, the Requester will then select the winning bidder.
Requesters will be charged a transaction fee based upon their lowest bid at the end of their auction. If the Requester ends up selecting a higher bidder because of logistics and qualification, there is no increase in transaction fees for that auction.
2. Absolute Forward Auctions - There is NO Transaction Fee for bidders and NO Listing Fee for Requesters! The highest bidder is the winning bidder at the end of the auction. The Requester is charged a transaction fee based upon the highest bid at the end of the auction.
3. Reserve Price Forward Auctions - There is NO Transaction Fee for bidders and NO Listing Fee for Requesters! The highest bidder is the winning bidder only if the Requester's (seller's) reserve price as been met or exceeded. A Reserve Price Auction is an auction where the Requester (seller) sets a starting price that is below the lowest price they are willing to accept for that item and a Reserve Price, a price that must be met or exceeded to have a winning bid. No one but the seller knows what the Reserve Price is. All Reserve Price Auctions are clearly labeled with "Reserve Not Met Yet" until the reserve price has been met or exceeded. When the highest bid has met or exceeded the seller's reserve price, the auction then becomes a straight forward auction from that point on with no indication that it ever had a reserve price on it. If the reserve price is not met or exceeded, the seller is not obligated to sell the item to the highest bidder. Sellers set a low starting price with a reserve price to stimulate bidding on their auction.
|Who uses your site?||See our Current Active Bidding Programs and participants.|
|How do I add an Auction Item?||
You must first be a registered user on
. Once you have
registered, you may add an RFP or a Forward Auction by simply
visiting the Requester Services page. Observe what can be
done and enter your User ID and Password. You will then see another page with a similar menu.
Decide what category your item for auction best fits in and select the appropriate Auction Setup Form.
Please fill in the form as detailed as possible, and remember that we highly recommend uploading photos with your items. You will have a chance to "Preview Your Listing" before starting your auction.
|Can I add photos to my auction and if so, how many?||
Yes, is proud to announce that you can add up to (4)
photos per auction item with NO LIMIT to the number of items in an auction. Each photo that
is uploaded is automatically processed by our software to size and give birth to a thumbnail
which will be placed on your auction page in the order that you select them. Each thumbnail
will be linked to a larger photo in a PopUp format. All digital photos uploaded must be in a
jpeg or jpg format. No gifs, Please! Be sure that each photo you designate to upload
in your entry form are not larger than 100K in data size.
landscape photos to 575 pixels wide
by their aspect ratio high.
Resize your portrait photos ot 431 pixels high
|I don't have a digital camera or a scanner. Can I still get photos in my auctions?||Yes! See our Photo Processing Service page.|
|I have digital photos to upload, but I can't see a Browse Button on my entry form.||
If you do not see a browse button to the right of the entry field shown below, your browser
evidently does not support this function. We suggest that you upgrade your browser to the
latest version of Netscape
or Microsoft Internet
Explorer. Meanwhile, if you want us to setup your photos on your auction for you, go
ahead and submit your auction without photos and e-mail us your photos at
firstname.lastname@example.org with instructions
as to what photo goes with what item in your auction. We will setup your photos on your auction
for you at NO Charge until you are able to upgrade your browser.
|How do I Edit an Auction?||
The minimum time to make changes on anything in your auction, is within one hour after you
initially submitted it. This is called the Pending Period prior to an auction starting. In
cases where you have setup a special preview period before your auction starts, there may be
more time to make changes. If you need to make changes after your auction has started, you will
only be able to add information to the description. The information you add to your description
will be Date and Time Stamped. You will not be able to remove or change anything else in your
auction while it is running.
Go to Requester Services page and select the appropriate edit form.
Sellers of Boats ! Please note: We have given you the option of postponing the start of your auction for up to 7 days. Your boat will be displayed online immediately after you submit it for auction, but the system will NOT accept any bids until the pending auction becomes active. We did this for you to have time to advertise and field inquires before the auction starts. Your User ID will be displayed on your Auction Page for prospective bidders to contact you with questions and preview times. We also suggest that if you are currently displaying your boat with photos on another site somewhere on the Internet, that you link directly to that information in your description box. That will save you a lot of up-front inquires.
|How do I see what bids were placed for my auction?||
To see a bidding history list, simply visit the
Requester Services page. Enter your User ID and
|As a Requester, can I cancel my auction at anytime?||NO! Once a Forward Auction has started and has received at least one bid, it cannot be canceled. You will need to close the auction early using the Requester Services page. Closing a Forward Auction early that has bids on it, does not release you from the responsibility of acknowledging the winning bidder. If an RFP Auction has at least one bid on it, it also cannot be canceled. You must close the auction early using the Requester Services page.|
|Am I liable for any bids?||
We cannot force a successful bidder to pay for an item, but keep in mind:
|Do I have to sell my item(s)?||
We cannot force you to sell an item that had a winning bid, but:
|Do I have to pay the transaction fee if my winning bidder doesn't pay?||If your winning bidder doesn't follow through with his commitment to pay within your payment terms, notify us and we will refer to the runner-up bidder as the winning bidder.|
|I'm the winning bidder, how do I pay?||First, lookup the Payment Method and Payment Terms on the Requester's closed auction. Next, if you haven't heard from the Requester by e-mail, contact the Requester to confirm payment method and payment terms.|
|I'm the Requester with a winning bid, how do I pay my transaction fee?||Auction Enhancement Fees (Featured and Bold) are debited from the requester's credit card at the end of each month. Transaction Fees may also be debited from your Credit Card if you so choose. See your Registration Form.|
|How about International Orders?||Since MarineBidExchange.com is the Exchange Platform, for all participants and does not physically hold the merchandise or collect the purchase funds, forms of payment for merchandise are determined by the Requester. The Requester's User ID is displayed on every auction. Contact the Requester by clicking on their User ID for specific information about the method of payment and payment terms.|
|How do I know if my proposal was selected?||Winning bidders are notified by e-mail that the Requester has manually selected their proposal.|
|How do I know if I won a Forward Auction?||Winning bidders are notified by e-mail that they are the winning bidder on a particular auction. That e-mail will also contain the Requesters e-mail address. Requesters (sellers) are also notified who the winning bidder is at the same time. The e-mail will also contain the bidder's e-mail address. It's up to the requester and the winning bidder to consummate the exchange by communicating via e-mail. If the requester (seller) wants to give you their phone #, that is up to the seller to do that. We will not post or send any information like phone numbers to bidders or sellers.|
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